GoDaddy 24-Hour Support — NOT!

Tags:GoDaddy.com

I’ve been having trouble with my hosting support lately.  I this morning, I got an urgent call from a user who needed a file uploaded, and couldn’t, because GoDaddy’s HTTP and FTP (and mail they tell me) were down.  

I called them several times and when I could get through, they told me that it was fixed each time.  After several hours of struggling, the problems seemed to clear up.

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Wal-Mart Doesn’t Compete with Eckerd?

Tags:customer no service

Earlier this week I was at Eckerd fulling a prescription. When submitting the script, I asked for and received the Wal-Mart generic drug price of $4.

Today when I was there fulfilling another prescription, I again asked for the Wal-Mart generic price-match. However, the pharmacist — the same one working last time as luck would have it — told me that she received an email from the Eckerd Corporate Office on this topic. She said that the email says that Eckerd doesn’t compete with Wal-Mart, because Eckerd is a local pharmacy, while Wal-Mart is a national discount chain, and they are thus not competitors.

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Buying a Matress

Tags:asides buy finance

When buying a mattress, its hard to compare brands and
styles. However,unless you are the princess and the pea,
you
probably can’t tell the difference between the $7,000 mattress and the
$70 version. Here’s a great
article from Slate Magazine on how the mattress industry works and what
to look for in a mattress and why. Here’s what you really
need to know:

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Just Cancel the @#%$* Account!

Tags:customer no service finance

PC World is running a good article on who’s naughty and who’s nice in the world of technically-assisted service cancellations. Its interesting to see who the real abusers are, but it doesn’t offer any explicit substantive suggestions on how to get cancelled when you want to. Even if you aren’t going to read the whole article, you should note Flickr’s TOS, where once you upgrade you can’t go back, and the really underhanded way True.Com (good anti-True.Com Site) handles their customers.         Continue Reading »

Protecting Your Retirement From Identity Fraud

Tags:finance Identity theft retirement

our biggest Loss in could be your , because you aren’t protected from brokerage or mutual fund thefts, as you are with credit cards and banks. This article from MSNBC (via Digg) gives an example of the problem. This entry lays out the risks and tells you how to protect yourself.

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Secure Wireless Browsing Away From Home

Tags:google openvpn phiphon security VPN WiFi

Securing wireless at home is straightforward. Securing it while surfing wirelessly is a different matter. The risks are greater, and the fixes are harder. To make matters worse (& and better!) wireless is now almost ubiquitous in urban areas.David Pogue, who writes a column for the New York Times Technology Section, indicated a couple of years ago that he wasn’t concerned with the security of public , because no one would be interested in his stuff. Here’s what David had to say last week about his previous comments:

“From the Desk of David Pogue” e-column I wrote in 2004, in which I attempted to throw water on scare-tactic computer-magazine articles that said, in effect: “Ooooh! If you use your Wi-Fi laptop at public Internet hot spots, the bad guys will see everything you’re doing and rifle through your files!”

He’s had a change of heart. In this article, I’ll summarize Dave’s solutions, and go over other options, and make some simple recommendations for reasonably secure surfing surfing at StarBuck’s or your hotel.

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